Citywalk (Phase 1)

Location: Citywalk Phase 1 | Accessibility category: Shopping mall | Accessibility information: Citywalk Phase 1 has multiple barrier-free facilities

Accessibility Index
Attractions Evaluation
The entrance is equipped with an automatic door or no door, and it is wide and suitable for wheelchairs to enter and leave alone
The aisle is flat and wide or has a ramp, wheelchairs / people with reduced mobility can enter and leave alone
There is no need or a wide drop lift to reach all floors, wheelchairs / people with reduced mobility can use them alone
Special parking spaces for the disabled are available, wheelchairs/persons with reduced mobility can use them alone
There is an accessible toilet, wheelchair/person with reduced mobility can use it alone
Special facilities for wheelchair users are available or can be borrowed
The staff are kind and courteous, and can provide help and assistance for wheelchairs/persons with disabilities
There is a special location for the disabled or a wide passage, wheelchairs / people with reduced mobility can use them alone

suitable category

  • Family family
  • Physical Disability
  • Manual wheelchair
  • Wheelchair companion
  • Electric wheelchair
  • Elderly
  • Visually impaired people
  • Couple
  • Photoman
  • Pregnant woman
  • Lone Ranger

Local Facilities

  •   BabyRoom
  •   Lead Path
  •   Touch Map
  •   Guide Dogs are welcome
  •   Wifi
  •   Available by subway (within 15 minutes walk)
  •   Bus reachable (within 15 minutes walk)


Citywalk, jointly developed by Sino Land and Urban Renewal Authority, is a contemporary shopping mall with innovative architectural concepts that distinguish itself as an iconic landmark in New Tsuen Wan. The inventive plan integrates people, technology, art and nature with imagination and innovative ideas. The first phase of the new landmark, Citywalk, strikes perfect harmony between nature and shopping. The 40,000 sq ft "Citywalk Piazza", together with the 7,000 sq ft Vertical Garden, increases the green space of the external areas to over 30 percent. As Hong Kong's First Green Shopping Mall, Citywalk was rated Platinum by the Hong Kong Building Environment Assessment Method Society (HK-BEAM Society) for its 11 distinctive green features and designs.

Accessibility description

There are multiple barrier-free facilities, including entrances and exits, lifts, passages, nursery rooms, accessible toilets and parking spaces for the disabled, etc. The design fully considers the needs of wheelchairs/persons with reduced mobility, and most of the uneven places There is a ramp, and the ramp is relatively flat, so wheelchair users can easily get on and off.

 FG Tips

Citywalk Phase 1 introduces the innovative "Nature×Shopping" concept, which is very suitable for wheelchairs/impaired mobility

Photo album

Relevant information

Address : 1 & 18 Yeung Uk Rd, Tsuen Wan, Hong Kong

Enquiries : 3926-5700

Website :

Show Google Map

Traffic Information

Accessibility Index
- There are a lot of bus routes to reach
Meeting Facilities
Take the lift from Exit D of Tsuen Wan West Station of the MTR, go on the road and walk past the elevator footbridge in Nina Plaza bus terminal, and then pass the Nina Plaza footbridge across Citywalk. The journey takes about 15 minutes.

Meeting Facilities


- Citywalk Phase 1 shopping mall has multiple main entrances and exits to facilitate different citizens to come from different directions. Wheelchair users are recommended to take the West Rail via the Nina Plaza footbridge to cross Citywalk. The entrance is flat and wide, which is very suitable for wheelchair users.

Channel design

- Most areas of the mall are designed with wide passageways, which are generally suitable for wheelchair users
- There are multiple lifts on each floor, located next to the entrance of the big river, connected to the parking lot
- Most uneven places are equipped with ramps, the ramps are relatively flat, so wheelchair users can easily get on and off


- There are multiple accessible toilets in the mall, located on each floor

Nursery room

- There are multiple nurseries in the mall, which are located on each floor

Parking lot

- The parking lot has special parking spaces for the disabled


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