Windsor House

Location: Windsor House | Accessibility category: Shopping mall | Accessibility information: Windsor has multiple barrier-free facilities

Accessibility Index
Attractions Evaluation
The entrance is equipped with an automatic door or no door, and it is wide and suitable for wheelchairs to enter and leave alone
The aisle is flat and wide or has a ramp, wheelchairs / people with reduced mobility can enter and leave alone
There is no need or a wide drop lift to reach all floors, wheelchairs / people with reduced mobility can use them alone
There is an accessible toilet, wheelchair/person with reduced mobility can use it alone
Special facilities for wheelchair users are available or can be borrowed
The staff is friendly and courteous, and can provide consulting services for wheelchairs / people with reduced mobility
There is a special location for the disabled or a wide passage, wheelchairs / people with reduced mobility can use them alone

suitable category

  • Family family
  • Physical Disability
  • Manual wheelchair
  • Wheelchair companion
  • Electric wheelchair
  • Elderly
  • Visually impaired people
  • Couple
  • Photoman
  • Pregnant woman
  • Lone Ranger

Local Facilities

  •   BabyRoom
  •   Guide Dogs are welcome
  •   Available by subway (within 15 minutes walk)
  •   Bus reachable (within 15 minutes walk)


The 18-storey Windsor House is located in a prime location in Causeway Bay, with a new fashion pattern, creating a unique style of one-stop shopping, entertainment and leisure hotspot. Windsor House gathers close to 120 international and local famous brands, more than 20 Chinese and foreign restaurants, well-equipped cinemas, and computer and digital plazas covering an area of more than 35,000 square feet, with a total retail floor area of 410,000 square feet. Windsor has a variety of shopping stores and convenient transportation. It only takes two minutes to walk from Causeway Bay MTR station to Windsor House, making Windsor House one of the most popular shopping malls in Causeway Bay.

Accessibility description

There are multiple barrier-free facilities, including entrances and exits, lifts, passages, nursery rooms and accessible toilets, etc. The design fully considers the needs of wheelchairs/persons with reduced mobility. Most uneven places are equipped with ramps. The road is relatively flat and easy for wheelchair users to get on and off.

 FG Tips

Windsor House is located in a prime location in Causeway Bay, with convenient transportation and a wide area for wheelchair users to go alone

Photo album

Relevant information

Address : 311 Gloucester Road, Causeway Bay, Hong Kong

Enquiries : 2895-0668

Website :

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Traffic Information

Accessibility Index
- There are a lot of bus routes to reach
Meeting Facilities
MTR Causeway Bay Station (the lift is near Exit D1). After getting on the lift to the road, walk along East Point Road towards Victoria Park for about 3 minutes.
2) Paterson Street Station
Bus route: 11, 25, 25A, 26, 511, 914, 948, 969 and walk about 3 minutes after getting off the bus.

Meeting Facilities


- The main entrance of Windsor House is located at 311 Gloucester Road, Causeway Bay. There is a ramp at the main entrance, which is very convenient for wheelchairs/persons with reduced mobility.



- The passageway design in most places of the shopping mall is still broad, and it is generally suitable for wheelchair users to enter and exit
- From shopping mall G/F boarding and alighting B1 to each floor only the cargo elevator is located next to the lobby
- There are multiple elevators on each floor from 1/F of the shopping mall, located next to the lobby
- Most uneven places are equipped with ramps, the ramps are relatively flat, so wheelchair users can easily get on and off


- The mall has multiple accessible toilets distributed throughout the mall

Nursery room

- The mall has a nursery room located on 1/F of the mall


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