Sham Shui Po Universe Neway has only a few barrier-free facilities, including entrance and exit ramps and elevators. The design does not fully consider the needs of information/inconvenience.
Sham Shui Po Universe Neway has convenient transportation, but there are no accessible toilets. Wheelchair users can go to the accessible toilets at Po Po Road Municipal Services Building if necessary.
- Sham Shui Po Universe Neway's main entrance is located at Universe Shopping Centre, 170 Castle Peak Road, Sham Shui Po, with steep ramps at the entrance and exit. Wheelchair users may require assistance from travellers.
- Most places in Cosmos Neway have narrow passageways, which are generally suitable for wheelchair users to enter and exit;
- There is an elevator on and off, located next to the lobby;
- Most uneven places are equipped with ramps, the ramps are relatively flat, so wheelchair users can easily get on and off
- Cosmos Neway does not have accessible toilets